Resume / work history
I’m an independent designer who values strong collaboration, ownership, and the bigger picture. While I’ve historically thrived in working on early to mid-stage products and navigating ambiguity, I would enjoy the challenge of working on mature products looking to further evolve. I’ve managed small teams and been an IC in larger ones, and always seek ways to build trust and a collaborative culture. Success is never built in a silo.
Senior UX Designer
Buy with Prime, Amazon
1/2021 - present
Most recently led design for the merchant onboarding experience for Buy with Prime on Seller Central
Own multiple end-to-end, merchant, shopper, and customer service agent-facing experiences including merchant support, shopper customer service and conversational UX, design systems and pattern libraries, product returns, merchant onboarding success, and analytics and dashboards.
Launched all conversational experiences for Buy with Prime, including support chat for merchants and customer service chat for Amazon Buy with Prime shoppers. My designs influenced several internal products across Amazon that use the same backend tools for chat.
Advocated for and served as an SME for accessibility (a11y) and design systems, establishing new patterns and guidelines for the merchant experience.
Senior UX Designer (head UX)
ABRA
2/2017 - 6/2020
Led end-to-end design and research for the product’s pivot to cryptocurrency investing, as well as the product as a whole
Developed and advocated for focus on specific target user groups, based on data from over 500 user interviews that I led.
Developed all design/research processes & UX organization system; optimized developer handoff & communication; created first mobile app design system & influenced branding; led all visual & UX redesign efforts
Mentored and led the design team
UX Designer & Product Strategist
3Queens Design
6/2016 - 2/2017
Conducted market research, user research, interviews, & usability testing. Developed wireframes & prototypes while consulting on UX strategy & design
EdTech website & platform: designed website & social media marketing
1-to-1 couples’ app (iOS & Android): led UX team to completely redesign the branding & features of the mobile app
Couponing app (iOS): Designed web & mobile UI used for seeking capital
Geo-based architectural guide (iOS): Created UI for Official AIA guide mobile app
Experience Architect (UX Designer)
Sproxil, Inc
10/2015 – 6/2016
Sole designer for 12 digital supply chain (track and trace) products (9 mobile apps: 5 Android, 2 iOS, 2 mobile web concepts, 3 websites) & both company websites (sproxil.com & certbrand.com)
Advocated for and created first UX role
Drove complete product rebranding in order to drive greater brand trust and recognition.
Interviewed business users & consumers, facilitated ideation, conducted market & user research, developed information architecture, & created & rapidly tested app prototypes
Customized product features for mobile & web apps with a cross-functional team
Global Marketing Manager (In-House Designer)
Sproxil, Inc
8/2011 - 10/2015
Defined corporate brand design: designed graphics & digital/print marketing collateral
Designed all new B2C & B2B mobile apps for the company
Redesigned website, wrote articles & blog posts, engaged with journalists, & drove greater social media investment as a result of championing stronger online presence
Led global marketing initiatives & collaborated with local subsidiaries on regional activities such as directing art advertisements & designing sales/event materials
Previous work history
Personal assistant and house manager for Dr. Carolyn Tribe, 5/2010 – 4/2011
Research assistant at Snedeker Lab for Developmental Studies, Harvard University, 9/2009 – 1/2011
Research assistant for the Twins Project, Boston University, 11/2008 – 10/2009
Academic history
BA in psychology, with minor in biology at Boston University
Post-graduate certificate in Computer Science at Boston University
Other notable skills
Growth-minded
Cross-functional collaborator, trust builder
Independent and team player
UX, product design: user requirements, wireframing, prototyping, final mocks and specs
User research and usability testing, data synthesis and reporting
UX and product strategy and mechanisms
Mobile and web design
Agile methodology, lean UX
Design apps including Figma, Sketch, Invision, Marvel, Abstract, Zeplin, Principle, Adobe Creative Suite (Illustrator, InDesign, Photoshop, Adobe Premier)